In addition to analyzing car performance and reliability, Consumer Reports also rates vehicle owner satisfaction. CR member surveys gauge car owners’ perceptions and reactions based on their experiences. So if you’re shopping for a new electric SUV, CR owner satisfaction ratings can help you decide which electric vehicle to choose. In this category, almost all electric vehicles received a positive or neutral rating except one: the 2022 Hyundai Kona Electric.
Here’s a deeper dive into Consumer Reports’ owner satisfaction ratings, including why the 2022 Hyundai Kona Electric is so disappointing.
Here’s What Consumer Reports’ Owner Satisfaction Category Covers
When Consumer Reports steps in with official scores and ratings, portions of those ratings are based on the CR team’s first-hand road tests. However, to gauge the expected satisfaction of owners of a new model, the editors of Consumer Reports look at owner satisfaction ratings from previous model years.
Ultimately, surveys ask CR members about their overall ownership experience with a certain model. But there are details too, including how owners would rate the driving experience, level of comfort, style and value. But the big question — and one that should affect your EV buying decision — is whether owners would buy the same model again.
Unfortunately, the Hyundai Kona Electric didn’t do well.
Consumer Reports Predicts 2022 Hyundai Kona Electric Won’t Satisfy Owners
Of the electric SUVs Consumer Reports reviewed, only one had a negative predicted owner satisfaction rating. Nearly half of former Hyundai Kona Electric owners surveyed said they would not buy this electric SUV again.
But the 2022 Hyundai Kona Electric isn’t terrible. In fact, it gets high marks from Consumer Reports for its 258 miles of EPA-rated range, its “frozen” ride and handling, and faster acceleration than its gas-powered sibling. But this electric SUV doesn’t rank well in predicted owner satisfaction.
Owner satisfaction percentages for the Hyundai Kona Electric were the lowest of dozens of electric vehicles in the running. This means that when previous model year owners considered all factors – including price, reliability, performance, comfort, value, style and fun – just over half said they would like to own a Kona Electric again.
However, there is a caveat to note about these scores. CR points out in its review that the biggest drawback of the 2022 Hyundai Kona Electric is its limited availability as it was only on sale in certain markets.
Other new electric SUVs with unimpressive predicted owner satisfaction ratings
Consumer Reports provides a list of electric vehicles where you can see which models you might consider second in predicted owner satisfaction. The 2022 Hyundai Kona Electric is the only electric SUV to receive a negative rating. But a few other models received mediocre scores. They include the Audi e-tron, Nissan Leaf and Jaguar I-Pace.
At the other end of the owner satisfaction spectrum are the most popular electric vehicles. High percentages of owners say they would buy these models again. They include the Chevrolet Bolt and the Kia Niro Electric. And the ever-popular Toyota Prius has earned high marks from owners of past and present models.
When it’s time to pick out a new electric vehicle, it’ll be worth perusing Consumer Reports’ reviews, including predicted owner satisfaction ratings. While most owners say they would buy the model again, you’ll probably like the vehicle. But your chances of taking advantage of the 2022 Hyundai Kona Electric seem slim.
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